Shipping depends on the product ordered. For promotional "FREE" items it may take 7-12 days to arrive since some of these items are coming overseas and from a different warehouse. For non-promotional items, the shipping can take up to 4 to 7 days. Please allow 14 days before contacting us. No email correspondence will be entered into on the subject of delivery until after this period. This is to allow for any delays in the postal system and to keep email administration down to a manageable level.